mnl163 Privacy Policy – How We Handle Your Data

1. Data Controller

mnl163 operates the platform at mnl163.vu and acts as the data controller responsible for the personal information collected through this site. For any privacy-related queries, you may reach the mnl163 support team through the live chat function on the platform or by emailing [email protected].

This policy applies to personal data collected directly from you when you register, use platform features, contact support, or interact with the site in any way that involves the submission of your information.

2. What Personal Data We Collect

The type of information we collect from you depends on how you interact with the mnl163 platform. Below is a summary of the main categories:

Registration and Identity Information

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification – you must be 21 or older)
• Residential address in the Philippines
• Email address and mobile phone number
• Username and encrypted password

Verification (KYC) Documents

• Scanned or photographed copies of government-issued identification (e.g., PhilSys ID, passport, driver's licence)
• Proof of address documents where required
• Payment method ownership verification documents where applicable

Financial and Transaction Data

• Deposit and withdrawal transaction records (amounts, timestamps, methods used)
• Payment method details in anonymised or partial form as required for processing
• Account balance history

Platform Usage Data

• Games played, bets placed, and session durations
• Device type, operating system, and browser information
• IP address and approximate geographic location
• Login timestamps and access logs

Communications

• Messages sent to customer support via live chat or email
• Survey responses or feedback submitted voluntarily

3. How We Use Your Personal Data

mnl163 uses the personal data we collect for the following purposes:

mnl163 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity – Processing required to provide you with platform access and services as agreed when you registered your account.
• Legal obligation – Processing required to comply with applicable laws, including anti-money laundering regulations and identity verification requirements.
• Legitimate interests – Processing carried out to protect the security and integrity of the platform, prevent fraud, and improve our services.
• Consent – Where you have opted in to receive marketing communications, we process your contact details on the basis of your consent, which you may withdraw at any time.

5. How We Share Your Data

mnl163 does not sell or rent your personal data. We may share data with the following categories of third parties only where necessary and under appropriate data protection agreements:

• Payment processors and e-wallet providers – To facilitate deposits and withdrawals in Philippine Peso. These partners receive only the minimum data necessary to complete the transaction.
• Game software providers – Certain game providers may receive session identifiers to deliver games and record outcomes. They do not receive your full identity or financial data.
• Identity verification services – Third-party KYC providers may process your ID documents to confirm your identity. These services operate under strict data handling agreements.
• Fraud prevention and security services – Specialised tools that help detect suspicious activity and protect your account may process device and IP data.
• Legal and regulatory authorities – Where required by applicable Philippine law or a valid court order, we may disclose relevant data to government agencies or law enforcement.

6. How Long We Keep Your Data

mnl163 retains personal data for as long as your account is active and for a period thereafter as required by applicable legal and regulatory obligations. In general:

• Account and identity records are retained for a minimum of five years following account closure, as required for anti-money laundering compliance.
• Transaction records are retained for the same minimum period to allow for dispute resolution and regulatory review.
• Support communications are retained for two years from the date of the interaction.
• Marketing consent records are retained until you withdraw consent and for a reasonable period after to demonstrate compliance.

When data is no longer required, it is deleted or anonymised in a secure manner. You may request the deletion of your account data by contacting support, subject to the retention obligations described above.

7. Cookies and Tracking

mnl163 uses cookies and similar technologies to operate the platform, maintain your session, and analyse how members use the site. The main types of cookies in use are:

• Essential cookies – Required for the platform to function correctly. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without disabling platform access.
• Preference cookies – Remember your settings and language preferences so you do not need to re-enter them on each visit.
• Analytics cookies – Help us understand which features are used most, how members navigate the platform, and where performance improvements can be made. Analytics data is aggregated and does not identify you individually.

No third-party advertising or social media tracking cookies are used on the mnl163 platform. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use the platform.

8. How We Protect Your Data

Protecting your personal information is a priority at mnl163. The security measures in place include:

• SSL/TLS encryption for all data transmitted between your device and the platform
• Encrypted storage for sensitive account and identity data at rest
• OTP-based two-step verification for account login and sensitive actions
• Access controls limiting which internal systems and personnel can view your personal data
• Regular security assessments and monitoring of platform systems
• Automatic session timeouts to reduce risk on shared or unattended devices

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password and to never share your login credentials with anyone else.

9. Your Data Rights

As an mnl163 member, you have the following rights in relation to your personal data:

• Right to access – You may request a copy of the personal data mnl163 holds about you.
• Right to correction – If your data is inaccurate or incomplete, you may request that it be corrected. For name or date of birth changes, documentary evidence may be required.
• Right to deletion – You may request that your account and associated personal data be deleted. This right is subject to legal retention obligations – we cannot delete data we are required to keep by law.
• Right to restrict processing – In certain circumstances, you may request that we limit how your data is used while a query or complaint is being resolved.
• Right to withdraw consent – Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the mnl163 support team via live chat on the platform or by emailing [email protected]. We aim to respond to all valid data requests within 30 days.

10. Children and Minors

The mnl163 platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that a minor has provided personal information or created an account, we will take immediate steps to close that account and delete the associated data.

If you believe a minor has registered on the platform, please contact our support team immediately.

11. Marketing Communications

mnl163 may send you updates about promotions, new games, and platform features by email or SMS if you have opted in to receive marketing communications during registration or through your account settings.

• You can opt out of marketing emails at any time by updating your communication preferences in your account settings or by contacting support.
• Opting out of marketing does not affect service-related communications such as transaction confirmations, security alerts, or account notices.

We do not send unsolicited marketing to persons who have not opted in or who have previously opted out.

12. Changes to This Privacy Policy

mnl163 may update this Privacy Policy from time to time to reflect changes in how we handle data, updates to applicable laws, or improvements to our platform. The "Last updated" date at the top of this page will be revised whenever material changes are made.

We recommend reviewing this page periodically. Continued use of the platform after an update constitutes your acceptance of the revised policy. For significant changes, we may also send a notification to your registered email address.